Help Center

Help Center

If you are not receiving your order, please check the followings:

1. Pre-order item: Please check the corresponding product page. The estimated shipping time is mentioned at the bottom. It will be shipped out by then.

2. Flat rate shipping: Please check if you have chosen flat rate shipping, this shipping could take 2-3 months to arrive. Once the order is placed, it cannot be changed. We appreciate your patience.

If these does not solve your issue, please initiate chat bot on the bottom right hand corner. 

Please check your junk mail box to see if the tracking code is there.

 

Due to COVID, it could take up to 3 business days for you to receive it.

 

Make sure it is not a pre-order item. Estimated shipping time will be shown at the bottom of the product page.

Please understand that we have to consider responsibility done if the tracking status are showing as ‘Delivered’. 

If you have further enquiries, please find your local carrier contact by this link below:

https://fxpopup.com/pages/international-carrier-contact

 

Returned package could be due to multiple reasons: Wrong provision of address, Carrier overload, Unclaimed package etc.

Returning packages cannot be rerouted back to you. It will be sent back to us and we will send you a full refund after receiving it.

Please check your junk mail box for the confirmation email.

If you do not see it, please chat with us by the icon on the bottom right hand corner.

We typically ship everything together.

Please check if you have ordered a pre-order item. The estimated shipping time is mentioned at the bottom of the corresponding product page. It will be shipped out by then.

If it is not a pre-order item, please fill in the form by this link below, we will reply as soon as possible.

https://fxpopup.com/pages/contact-form

 

Please visit the link below and enter your order details, you MUST attach the pictures of the items you received.

https://fxpopup.com/pages/contact-form

If you have received the tracking code, that means we have shipped the item and the address cannot be changed.

 

Please also check your junk mail box to see if there is a shipping confirmation email.

 

If your delivery failed, it will be sent back to us and we will send you a full refund upon receipt.

Our apologies. Orders can only be cancelled when the item(s) you ordered has found to be out of stock. If that is the case, you will receive a notification by our team.

If you have any other enquiries, please chat with us by the clicking the icon at the bottom right hand corner. Thank you.

Affiliate FAQ

Assuming you make the first sales of the month as below:

Product Price: $110

Discount (5%): -$5.5

Shipping: $30

Subtotal: $74.5

Commission rate is determined by the tier you belong to when you make the sales:

Tier 3 (20%) : Sales revenue < or = $0 USD / Month

Tier 2 (25%) : Sales revenue < $100 USD / Month

Tier 1 (30%) : Sales revenue < $200 USD / Month

You are in Tier 3 at the beginning of each month.

Your commission will be Subtotal x commission rate:

(110-5.5-30) x 20% = $14.9

After this, you are in Tier 2, in which your commission rate for the next sales will be 25%.

All affiliates are automatically invited into this giveaway.

The lucky draw will be held by the end of each month. The live video link will be sent via email.

The winner will be notified by email. The winner must confirm the prize by reply the email within 48 hours, otherwise, it will be considered as forfeiture of prize.

The payment will be sent via the winner's preferred method.

The next lucky draw will be held by the end of February 2023.

This giveaway is subject to our Terms & Policies

It will be paid by your preferred payment method at the end of each month.

You can set it up in the 'Payment' Section in your affiliate portal.

A payment confirmation email will be sent after the transfer.

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